Privacy Policy Statement

Dakota Trading Limited, trading as Nettle Home and Garden receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet plus login, e-mail address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect Non-personal and Personal Information for the following purposes:

  • To contact our customers with information on new products, special offers and promotions.

  • To provide and operate the facility required to enable our customers to browse and purchase our products.

  • To provide our customers with ongoing customer assistance and information regarding our product range and services.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which only we use to provide and improve our respective services.

  • For sharing with our shipping partners for the purpose of fulfilling your order..

Our Website and online store is hosted on the Squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Squarespace.com data storage, databases and the general Squarespace.com applications. You can view Squarespce.com's PCI Compliance statement, GDPR guidlines, privacy policy and terms of service at the following locations:

All direct payment gateways offered by Squarespace.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. Our payments service on the Squarespace.com platform is provided by Stripe.com. Our shop payment service is provided by FirstData via XLN limited.

We may contact you to notify you regarding your payment, to troubleshoot problems with your payment, to resolve a dispute, to collect fees or monies owed, to gauge your opinions through surveys or questionnaires, to send updates about our products, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Under the General Data Protection Regulation you have a number of important rights. These include the following rights:

  • request a copy of your information which we hold (subject access request)

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • require us to stop contacting you for direct marketing purposes

  • object in certain other situations to our continued processing of your personal information

  • restrict our processing of your personal information in certain circumstances

  • object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

We used Facebook Pixel which can can read visitor data from any of these pages:

  • Products Pages

  • Checkout page

  • Any page with a Search Block

  • Any page with a Newsletter Block or Promotional Pop-Up

  • Any page where a customer creates an account

If you don’t wish us to contact you anymore or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to email us at:

info@nettlehomeandgarden.co.uk

or write to us at:

Nettle Home and Garden

30 Beam Street, Nantwich, CW5 5LL

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.